Terms and Conditions
These terms and conditions (the "T&Cs") apply to www.lunestelle.com (the "Site") and form the terms and conditions on which we supply products and services to you. By accessing the Site implies that you have acknowledged, understood, and agree to adhere to the T&Cs.
Accessing And Using The Site
As a condition of your access to and/or use of the Site, you comply that:
- all information supplied by you on the Site is accurate, current and complete;
- you will not copy or distribute any part of the Site in any medium without Lunestelle’s permission.
Links To Third Party Sites
The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Lunestelle, including third party payment system providers. You acknowledge and agree that Lunestelle is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Lunestelle from any and all liability arising from your access and use of any third party website.
Intellectual Property Rights
Lunestelle is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Lunestelle’s written consent.
Orders & Payments
You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.
We reserve the right to cancel your order due to possible various reasons. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. A completed order is considered at the time when the payment has been fully made. All unpaid orders will be cancelled within 3 working days.
We accept all major credit cards.
Product Description And Defects
We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
All defective items are to reach us within 30 calendar days from dispatch date for orders. Items must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or a refund will be issued. Where store credits are issued, such store credits will expire after 1 year.
We accept returns for items* that are incorrectly fulfilled by us and defective.
To start a return request, please:
- Fill up our contact form, and we will attend to your request within 2 business days.
- For incorrect item, kindly take a photo and submit it together in the contact form.
- Pack the item and your completed returns note in its original packing material
- Send your parcel using a delivery method that allows tracking.
You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a store credit refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product.
The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping and you may refer to ourFAQs for more details.
Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 2 working days. Our local delivery partner shall deliver the product to the address specified in your Order. Any delivery dates stated during the order process are estimates only.
If delivery of your product is delayed, we will inform you accordingly and the product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
We'll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the product.
Bounced parcels that are unclaimed after half a year will be deemed as Lunestelle’s property and no compensation will be offered as sufficient response time has been given.
We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
If we decide to change our T&Cs for the Site, we will post the revised T&Cs here. Please check back frequently to see any updates or changes to our T&Cs. Any changes will not affect any Orders that you have placed, and that we have accepted, prior to the date of the change. Your continued use of the Site indicates your assent to the T&Cs as posted.