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Privacy Policy

Your privacy is important to us. Please read through the following before providing us with any of your personal data. Your continued use of our website or any purchase of our products in any one of our stores constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy. 

Usage

This Privacy Policy applies to personal data collected, used, disclosed (including transferred out of Singapore), and otherwise processed (collectively, "processed") by our website or any one of our stores. Such personal data will be processed in accordance with the local data protection legislations, its associated regulations and subsidiary legislation, and guidelines issued by the local data protection regulator. 

Personal Data

The types of personal data we collect from you include:

  • your name;
  • mailing address(es);
  • telephone number(s);
  • email address(es);
  • date and month of birth;
  • marketing preferences;
  • payment information and transaction details;
  • aggregated site statistics data;
  • any other information you choose to provide to us, or that we may collect about you through your interactions with our website.

Your personal data will be used for the following purposes:

  • To facilitate your access to our website or (if applicable) 
  • To evaluate your website preferences and for the maintenance of the website;
  • To send you updates via email, post or telephone where appropriate;
  • To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;
  • To enable you to participate in and to receive information regarding our loyalty program (if applicable); 
  • To facilitate purchases of goods and services
  • To identify the causes of problems arising at web servers and to resolve these problems;
  • To improve the content of the website;
  • To customize the content of the website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you;
  • To utilize your browsing history on the website for demographic research; and
  • To obtain analytical data of web visitors and aggregated website visitation statistics which are anonymous in nature. 

We do not sell or trade your personal data to external parties. However in order to provide the above services to you, we may share, including transfer out of Singapore, your personal data with the following entities:

  • Companies involved in running our website, getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies; 
  • Companies involved in running our loyalty program (if you participate in the program) (if applicable) 
  • Professional service providers, such as marketing agencies, advertising partners websites hosts and 3rd party platform providers, who help us to run our business; 
  • Companies approved by you, such as social media sites (if you choose to link your account to us); and 
  • Law enforcement and fraud prevention agencies or anybody required by law. 

We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

In the event that our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

Website Cookies

Some of the information that we collect will not personally identify you but will instead track your use of our website so that we can better understand how our website is used by end users and in turn enhance and improve your experience in using our website. This information can be obtained through the use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from our website for future use. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our website. 

Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.

Links To Third Party Websites

The website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy. We are not responsible for the security or privacy of any information collected of such websites and microsites. 

We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.

Opting-Out / Withdrawal Of Consent / Retention Of Data

If you would like to unsubscribe from any of our other mailing lists, or to withdraw your consent to our use of your personal data, please write to our Data Protection Officer at dataprotection@lunestelle.com.

Your personal data will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.

Accessing and Correcting Your Personal Data 

You may review and correct your personal data by contacting us athello@lunestelle.com. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.

Please allow fourteen (14) working days for your request to be processed.

Amendments

We reserve the right to amend this Privacy Policy at any time.  Any changes we may make to this Privacy Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.

Contact Us

All other questions on our use of your personal data should be addressed to our Data Protection Officer, whom you may contact atdataprotection@lunestelle.com