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FAQ

Shipping/Returns

All orders are dispatched within 48 hours upon your purchase. Once dispatched, you will receive a shipping confirmation with a tracking link embedded on.

We currently only ship to the United States.

Shipping cost and delivery times:

Shipping cost $5.00 and free above $50 minimum spend.

Delivery time ranges from 6-10 working days.

Cancellation:
An order may only be cancelled if it has not been shipped. Fill up the contact form for cancellation request.


Returns:
As jewerly is a personal item, we only accept returns in the event when the item you received is defective and/or incorrectly shipped.

Exchange:
As jewerly is a personal item, we only accept exchanges if the item is unopened from the cling wrap. Exchange shipment cost will be borne by the customers.

Fill up the return form and send in the form via our contact form to us.

Returns cost will be reimburse to you in the event of defective and incorrect item shipped.

We will process the refund request within 2 business day upon receiving the request. It may take up to 14 business days for the money to reach your bank.

Product Care

We recommend taking off your jewelry before going to bed, showering, or taking part in any physical activity to maintain its shine.

To clean your jewerly, purchase a jewerly cleansing gel and a soft jewrly care cloth, gently polish it to get the perfect shine.

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Payment

We accept all major credit cards, PayPal and Apple Pay.

Duties and Taxes charged will depend on the state you are located in.